Privacy Policy
Privacy Policy
Last updated: June 2026
LUMIRE ("we," "us," or "our") is a company based in Hong Kong. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
As a Hong Kong-based business serving customers in the United States, this policy complies with:
- The Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong
- The California Consumer Privacy Act (CCPA) — for California residents
- The CAN-SPAM Act — for email marketing to US recipients
1. Information We Collect
| Category | Examples | Purpose |
|---|---|---|
| Identifiers | Name, email address, phone number | Order processing, customer service |
| Delivery information | Shipping and billing address | Order fulfilment and customs |
| Payment information | Processed securely via our payment provider — not stored by us | Payment processing |
| Purchase history | Products ordered, order amounts | Order management |
| Internet activity | IP address, browser type, pages visited | Website analytics and improvement |
| Communications | Messages or enquiries sent to us | Customer support |
We do not collect government IDs, Social Security numbers, or precise real-time location data.
2. How We Collect Information
- Directly from you — when you place an order, subscribe to our newsletter, or contact us
- Automatically — via cookies and tracking technologies when you browse our site
- From third parties — payment processors and shipping providers, to fulfil your order
3. How We Use Your Information
We use your personal information to:
- Process, fulfil, and ship your orders internationally (Hong Kong → US)
- Send order confirmations, shipping updates, and tracking information
- Handle customer service requests and returns
- Contact you by phone or email regarding your order
- Send promotional emails and offers (with your consent)
- Improve our website, products, and services
- Prevent fraud and maintain the security of our platform
- Comply with applicable laws in Hong Kong and the United States
4. Marketing Communications (CAN-SPAM Compliant)
If you opt in, we may send marketing emails about promotions, new products, and beauty tips. In compliance with the CAN-SPAM Act, every marketing email will:
- Clearly identify itself as a promotional communication
- Include our valid physical postal address
- Provide a clear and easy way to unsubscribe
To unsubscribe, click "Unsubscribe" in any marketing email or contact us at lulumireshop@gmail.com. We will honor all opt-out requests promptly.
5. Sharing Your Information
We do not sell your personal information to third parties.
We may share your data with trusted service providers who help operate our business:
- International shipping & logistics providers — to deliver orders from Hong Kong to the US
- US Customs and Border Protection — shipping data required for international customs clearance
- Payment processors — to handle secure transactions
- Email service providers — to send transactional and marketing communications
- Analytics providers (e.g., Google Analytics) — anonymized website usage data
- Legal authorities — if required by law in Hong Kong or the United States
6. International Data Transfers
As a Hong Kong company serving US customers, your personal data will be transferred to and processed in Hong Kong. We take appropriate safeguards to protect your data in accordance with the Hong Kong Personal Data (Privacy) Ordinance and applicable US privacy laws.
7. Cookies & Tracking Technologies
We use cookies to:
- Maintain your session and shopping cart
- Remember your preferences
- Analyze website traffic
- Support advertising and retargeting (where applicable)
You can manage or disable cookies in your browser settings. Disabling cookies may affect certain website functions.
8. California Residents — Your CCPA Rights
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request what personal information we have collected about you
- Right to Delete: Request deletion of your personal information, subject to certain exceptions
- Right to Correct: Request correction of inaccurate personal information
- Right to Opt Out of Sale: We do not sell personal information — no action required
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
To submit a CCPA request, email us at lulumireshop@gmail.com with the subject line "CCPA Privacy Request." We will respond within 45 days.
9. Other US State Privacy Rights
Residents of Virginia, Colorado, Connecticut, Texas, and other states with comprehensive privacy laws may have similar rights to access, correct, or delete personal data. Contact us at lulumireshop@gmail.com to make a request.
10. Children's Privacy (COPPA)
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA). If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
11. Data Security
We implement SSL encryption, secure payment processing, and access controls to protect your personal data. However, no method of internet transmission is 100% secure and we cannot guarantee absolute security.
12. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes in this policy or as required by law. Transaction records are typically retained for 7 years for accounting and legal compliance purposes.
13. Your Rights Under Hong Kong Law
Under the Hong Kong Personal Data (Privacy) Ordinance, you have the right to request access to and correction of your personal data held by us. To make a request, contact our Data Privacy Officer at lulumireshop@gmail.com.
14. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies separately.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the revised date at the top.
16. Contact Us
LUMIRE
Email: lulumireshop@gmail.com
Address: Unit 703, Sun Fung Industrial Building, 8-12 Ma Kok Street, Tsuen Wan, Hong Kong
Phone: [your phone number]